SHIPPING

**Please note that these time frames are an estimate provided by a postal company, there may be delays due to weather, or delays within the postal company itself that we may be unaware of. Customs may also add a day or so while your parcel is waiting to be cleared**

Australian Customers:

EXPRESS: 1 - 5 Business Days: $5.00 AUD via Australia Post

New Zealand Customers:

EXPRESS: 1 - 5 Business Days: $15.00 AUD via DHL

Rest of The World:

EXPRESS: 1 - 5 Business Days - $15.00 AUD via DHL

DELIVERY TIME

All orders placed before 9am AEST will be shipped same day, excluding weekends and public holidays.

All orders placed after 9am are shipped the following business day (please note, if Monday is a public holiday, your order will be shipped Tuesday)

All orders placed during SALE periods are allowed up to 4 business days to be dispatched, as a high volume of orders come through. We do our best to get all orders out within the first 2 business days.

CUSTOMS DUTIES AND TAXES FOR INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay the duties and taxes, your parcel will be destroyed by the courier and a refund cannot be given.

CANCELLATIONS

In the instance that you need to cancel your order, please contact info@banksiaandbourke.com with subject title 'CANCEL (#123456)'.

All cancellation enquiries must be sent through before 8am on the business day following the date your order was placed - or else your item would have already processed and dispatched.